PetMasion ("we", "us", or "our") is a brand of Hangzhou Hengyou Technology Co., Ltd., operating the website https://www.petmasion.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide Voluntarily

Email communications:When you contact us at [email protected] or any other email address listed on our Site, we collect your email address, name (if provided), and the content of your message, including any order ID or product issue details you share for after-sales support.

Marketing opt-in:If you voluntarily subscribe to receive product updates or promotional emails, we collect your email address and any other information you provide at signup.

b) Information Collected Automatically

Cloudflare Web Analytics:Our Site uses Cloudflare Web Analytics, a privacy-first analytics tool that collects aggregated, non-identifiable performance data such as page load times, Core Web Vitals (LCP, CLS, INP), referrer URLs, and broad geographic region. This tool does not use cookies, localStorage, or fingerprinting, and does not track individual users across sites.

Server logs:Cloudflare's CDN may temporarily process your IP address for routing and security purposes. The IP address is discarded at the nearest Cloudflare data center and is not stored in our core databases.

c) Information Collected via Chat Widget (If Applicable)

We may in the future implement a live chat widget (such as Crisp) on our Site. If and when we do, the chat provider may collect:

• Messages you send through the chat interface
• Your IP address, browser type, and device information
• Session data to maintain chat continuity

We will update this Privacy Policy before or at the time any chat widget is activated.

2. How We Use Your Information

• Respond to after-sales support requests and resolve product issues
• Send replacement parts or provide return instructions
• Communicate order status related to warranty or after-sales service
• Send product updates or promotional emails (only if you have opted in)
• Monitor and improve Site performance through aggregated analytics
• Detect and prevent fraud, spam, or abuse
• Comply with legal obligations

We do notuse your data for behavioral advertising or ad retargeting.

3. Sharing of Information

We share your personal information only with the following categories of service providers, solely to the extent necessary to operate our Site and provide after-sales service:

• Cloudflare, Inc.— CDN and privacy-first web analytics. Privacy Policy: https://www.cloudflare.com/privacypolicy/
• Zoho Mail (Zoho Corporation)— email hosting and transmission for after-sales correspondence and marketing emails (if opted in). Privacy Policy: https://www.zoho.com/privacy.html
• Shipping carriers(e.g., USPS, FedEx, UPS) — only when we need to ship replacement parts to you.
• Chat service provider(e.g., Crisp IM SARL) — if and when a chat widget is activated on our Site.

We do not sell your personal information. We do not share your data with data brokers, advertising networks, or any third party for monetary or other valuable consideration.

4. Cookies and Tracking Technologies

Our Site itself does not set advertising cookies or tracking cookies. Our analytics provider (Cloudflare Web Analytics) does not use cookies, localStorage, or any client-side persistent identifiers.

If we activate a chat widget (e.g., Crisp) in the future, that service may use session cookies strictly for chat functionality. We will provide a cookie notice at that time and update this section accordingly.

You can control or disable cookies at any time through your browser settings. Disabling cookies may affect certain Site functionalities.

5. Your Privacy Rights

a) California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: You may request a copy of the personal information we have collected about you in the past 12 months.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., to complete a transaction or for security purposes).
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale: We do not sell your personal information, so this right is not applicable. We will not sell your data in the future without prior notice and an opportunity to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, contact us at [email protected]. We will verify your identity and respond within 45 days.

b) Nevada Residents

Nevada law allows residents to opt out of the sale of certain personal information. We do not sell personal information as defined by Nevada law. If our practices change, we will update this policy and provide an opt-out mechanism.

c) General Rights

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any promotional email. You may request correction of inaccurate information by contacting us.

6. Data Retention

• Email correspondence: Retained for up to 3 years after the last interaction, or longer if required for warranty support or legal compliance.
• Analytics data: Cloudflare retains unsampled RUM data for 7 days and aggregated data for up to 6 months. We do not have direct access to individual-level analytics.
• Marketing lists: Retained until you unsubscribe or request deletion.

 

7. International Data Transfers

Our operations and servers are primarily located in China. If you access our Site from the United States or other regions, your information may be transferred to and processed in China. We take appropriate safeguards to protect your data during such transfers, including using secure transmission protocols (SSL/TLS) and limiting access to authorized personnel only.

8. Children's Privacy

Our Site and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will delete such information promptly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption for data in transit. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top will be revised accordingly. Material changes will be communicated via a notice on our Site or by email where appropriate.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within a reasonable timeframe and in any event within the period required by applicable law (45 days under CCPA).