These Terms and Conditions ("Terms") govern your use of the website https://www.petmasion.com (the "Site"), operated by Hangzhou Hengyou Technology Co., Ltd., doing business as PetMasion. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Intellectual Property

All content on this Site, including but not limited to text, images, logos, graphics, and design, is the property of Hangzhou Hengyou Technology Co., Ltd. and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent.

The brand name PetMasion and its associated logo are trademarks of Hangzhou Hengyou Technology Co., Ltd.

2. After-Sales Support

We provide after-sales support for products purchased through Amazon or other authorized channels. By submitting a support request, you agree to:
  • Provide accurate and truthful information about your purchase and issue.
  • Cooperate with our team to resolve the issue, which may include providing photos, order IDs, or other documentation.
  • Follow our return or replacement instructions if applicable.

We reserve the right to refuse support if we reasonably suspect fraud, abuse, or violation of these Terms.

3. Limitation of Liability

To the maximum extent permitted by applicable law, Hangzhou Hengyou Technology Co., Ltd. and PetMasion shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased through Amazon or other channels.

Our total liability for any claim arising from these Terms or your use of the Site shall not exceed $100 USD or the amount you paid for the product in question, whichever is lower.

4. Disclaimer

The Site and all content and services provided on it are offered on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any content on the Site.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

5. User Conduct

You agree not to:
  • Use the Site for any unlawful purpose or in violation of any applicable laws.
  • Submit false, misleading, or fraudulent support requests.
  • Attempt to interfere with the proper functioning of the Site, including introducing malware or conducting denial-of-service attacks.
  • Scrape, crawl, or otherwise extract data from the Site without our permission.

We reserve the right to block or restrict access to any user who violates these Terms.

6. Third-Party Links

Our Site may contain links to third-party websites (e.g., Amazon, shipping carriers). We are not responsible for the content, privacy practices, or terms of those third-party sites. Your use of such sites is at your own risk.

7. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top will reflect the most recent revision. Continued use of the Site after changes constitutes your acceptance of the updated Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles. Any disputes arising from these Terms shall be submitted to the competent courts of Hangzhou, Zhejiang, China.

9. Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]
Company: Hangzhou Hengyou Technology Co., Ltd.
Brand: PetMasion
Website: https://www.petmasion.com